Refund policy

Returns, Refunds & Exchanges Policy

1. General Policy Statement

1.1 Final Sale Nature

Due to the unique, pre-owned nature of vintage luxury items:

• All sales are considered final

• We encourage detailed review of all photos and descriptions before purchase

• Questions about condition or measurements are welcomed before purchase

• Pre-purchase photos and consultation available upon request

1.2 Exchange Consideration

While we maintain a no-refund policy, we may consider exchanges on a case-by-case basis:

• Requests must be made within 48 hours of delivery

• Item must be unworn/unused beyond initial try-on

• All original packaging and documentation must be included

• Exchange requests evaluated based on individual circumstances

• Store credit may be offered at our discretion

2. Pre-Purchase Assurance

2.1 Condition Transparency

To ensure customer satisfaction, we provide:

• Detailed condition reports with multiple photographs

• Precise measurements and sizing information

• Close-up images of any wear or character marks

• Authentication verification when applicable

• Pre-purchase consultation via Shopify Inbox

3. Damage Claims

3.1 Shipping Damage

Claims for shipping damage must include:

• Photos of damaged packaging upon delivery

• Photos of damaged item before unpacking

• Documentation within 48 hours of delivery

• All original packaging materials

3.2 Resolution Process

For valid shipping damage claims:

• Contact us immediately via Shopify Inbox

• Follow provided documentation instructions

• Await claim review (24-48 business hours)

• Cooperate with insurance claim process if applicable

4. Exchange Process

4.1 Exchange Requests

If exchange consideration is desired:

• Contact us within 48 hours of delivery

• Provide clear photos of item in received condition

• Explain reason for exchange request

• Await our response (24-48 business hours)

4.2 Exchange Terms

If exchange is approved:

• Customer responsible for return shipping

• $25 restocking fee may apply

• Return must be received within 7 days

• Item must be in identical condition as shipped

• Store credit valid for 12 months

5. Non-Eligible Items

5.1 Exchange Exclusions

No exchanges considered for:

• Items worn beyond initial try-on

• Items altered or damaged after delivery

• Final sale or clearance items

• Items without original packaging

• Requests made after 48-hour window

6. Quality Guarantee

6.1 Authentication

We stand behind our authentication process:

• Each item personally verified

• Condition thoroughly documented

• Measurements carefully taken

• Authentication standards maintained

7. Contact Information

For all inquiries regarding this policy:

• Use Shopify Inbox for fastest response

• Response within 4 hours during business hours

  (Monday-Friday 9AM-6PM EST)

• Maximum 24-hour response time

• Include order number in all correspondence

8. Prevention and Best Practices

8.1 Before Purchase

We strongly encourage customers to:

• Review all photos thoroughly

• Read complete condition descriptions

• Request additional measurements if needed

• Ask questions via Shopify Inbox

• Consider size variations in vintage pieces

8.2 Documentation Requirements

For all exchange requests, please provide:

• Order number

• Clear photos of item

• Reason for exchange request

• Preferred resolution

• All communication through Shopify Inbox only

9. International Orders

9.1 International Exchange Considerations

Additional terms for international orders:

• Customer responsible for return shipping costs

• Customer responsible for return duties/taxes

• Return shipping must include tracking

• Extended review period may be granted for distance

• International shipping insurance recommended

9.2 Documentation for International Returns

Required for international exchanges:

• Original customs documentation

• Tracking information

• Insurance confirmation

• Detailed photos before return shipping

• Return declaration forms

10. Store Credit Policy

10.1 Store Credit Terms

When store credit is issued:

• Valid for 12 months from issue date

• Non-transferable

• No cash value

• Must be used in single transaction

• Cannot be combined with other offers

10.2 Store Credit Usage

Store credit may be offered:

• For approved exchange scenarios

• When original item is unavailable

• At our discretion for special circumstances

• Must cover full purchase amount

11. Customer Responsibility

11.1 Upon Delivery

Customers should:

• Inspect package upon delivery

• Document any shipping damage

• Try items on carefully

• Retain all packaging

• Contact us immediately with concerns

11.2 Care Instructions

To maintain item condition:

• Follow provided care instructions

• Store items properly

• Handle vintage pieces with care

• Consider professional cleaning when recommended

• Report any concerns promptly

12. Special Circumstances

12.1 Gift Purchases

For items purchased as gifts:

• Include gift message at checkout

• Note "gift purchase" in order notes

• Same exchange policy applies

• Gift receipt available upon request

• Original purchaser must initiate exchange requests

12.2 High-Value Items

For purchases over $1,000:

• Additional documentation may be required

• Signature confirmation required

• Insurance included

• Enhanced tracking provided

• Direct customer service support

13. Policy Updates

• We reserve the right to update this policy

• Changes will be posted on this page

• Last updated: 07/25/2025

• Previous purchases subject to policy in effect at time of purchase

• Customers responsible for reviewing current policy

14. Communication Standards

For best service:

• Use Shopify Inbox system

• Include order number

• Provide clear photos

• Be specific about concerns

• Allow 4 business hours for response (24 hours maximum)